Please contact us if you ordered your bottle from www.loch.life and it has arrived damaged. We will email you a pre-paid shipping label to return the damaged bottle and will send out a replacement upon receipt. Please note that if you use your bottle, we cannot replace it due to shipping damage.
Warranty claims will only be approved by LOCH if the product was purchased from us or an authorized LOCH retailer. This warranty is limited to the lifetime of your LOCH product. The limited warranty provided by LOCH only covers manufacturing defects and does not include any damage or defect of any LOCH products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused
If you believe you have a defective bottle and wish to make a warranty claim, kindly send us an email to firstname.lastname@example.org listing your warranty details. Alternatively, if you purchased your LOCH product from an authorized LOCH retailer, please contact the authorized LOCH retailer that you purchased your LOCH product from to make a warranty claim and avoid unnecessary shipping and handling charges and delay.
Please note that your LOCH Bottle will be replaced by a LOCH Bottle of the same size and color. If the size and color are no longer available, it will be replaced by one of a similar size and color, which will be of at least equivalent value to the LOCH Bottle being replaced. Unfortunately, replacement bottles under warranty cannot be customized. If you have a bottle with a custom name or logo, we are not able to screen print or engrave the artwork on your replacement bottle. Once we have received your defective bottle, please allow 10-15 days for return delivery. You will receive a confirmation email once the bottle has been processed for a warranty exchange and an additional email once the replacement bottle has departed our warehouse. Those who have purchased engraved bottles will not have an engraved bottle sent to them under our warranty replacement policy.
In no event shall LOCH be liable or responsible for any damage, loss, cost or expense which is not foreseeable. Damage, loss, costs or expenses areforeseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time that we entered into a contract. Nothing in this warranty excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; and (iii) any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
This warranty gives you specific legal rights, and you may also have other rights which vary according to region. Nothing in this warranty affects your statutory rights.
Please contact us at email@example.com for a warranty claim.